2/22/24, Mending Adverse Childhood Experiences with Trauma-informed Communication - webinar

The benefits of active empathic listening on healing trauma, improving patient/client outcomes, as well as provider experience are well-documented by the AMA, Mayo Clinic, Stanford University, and others. Yet, many providers don't learn about this research, much less the skills to practice active, empathic listening. In this training, we'll do a quick overview of Adverse Childhood Experiences (ACEs) and their impact on health and social outcomes, review Trauma-informed Care implementation strategies for providers, and then do a deep dive into active empathic listening. We'll use breakout sessions to practice and also discuss the systemic and personal barriers to using this practice.

Learning Objectives
At the conclusion of this webinar, participants will be able to:
  • identify the impact of ACEs on health and social outcomes:
  • identify action steps that practitioners and organizations can take to disrupt ACEs;
  • specify the rationale for and components of active empathic listening; and
  • demonstrate active empathic listening skills.
Date and Time
Thursday, February 22, 2024
10–11 a.m. Eastern


Online. Information to access the webinar will be sent upon registration.

Target Audience
This presentation is appropriate for public health and clinical practitioners, community health centers’ staff, and social services personnel working in community settings.

Continuing Education Credit
Continuing Education credits for certified public health professionals (CPH-CE, 1 hour) and certified health education specialists (CECH category 1, 1 advanced) are available. To receive credit, participants must attend from beginning to end and complete an evaluation; no partial credit will be given. MAR-PHTC is a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. Provider ID# MEP 100475.


Karen Salama McCain, MSW, LSW
is the founder of GoHively, which helps health care organizations and schools transform their culture, collaboration, and communication. Salama McCain has been a leader in behavioral health and educational programs in Philadelphia, PA for over 25 years. She has successfully designed and rolled out trauma-sensitive behavioral health systems, programs, and interventions across large networks. Alongside her colleagues, she has meaningful, data-informed successes as well as the myriad of lessons learned that shaped them. Salama McCain is an Egyptian-Irish first generation American with a multiracial family of her own; diversity and fair-play has always been a cornerstone in her life. She received a Master of Social Work from Washington University in St. Louis.

Technology Requirements
This webinar is presented through the Zoom Internet-based platform. A computer with high-speed internet connection and the ability to download and run this platform is required.

For more information about this course or assistance with registration, contact marphtc@pitt.edu. Please include your name, and the title and date of the course for which you are inquiring.